About the warranty Policy:

1. Aikah warranty policy helps you stay covered in case of defects in material after purchase of the product. On selected products and in instances where we are considered the buyer, a twelve (12) months warranty will be provided for the eligible items purchased for all the buyers within UAE.
2. The address provided during the Warranty claim request will be registered as the pickup and delivery address for the claimed item. This cannot be modified.
3. Warranty repairs will be carried out by manufacturer.
4. The original invoice is required to verify the item part number and validate the warranty period to benefit from warranty services.
5. Repair or replacement under the terms of this warranty does not provide right to extension or renewal of the warranty period. Warranty terms are in accordance with your product manufacturer.
6. If your item can't be repaired but is still under the manufacturer's warranty, we will issue a replacement or, if a replacement isn't available, you will be refunded in full.
7. To avail of warranty services if a defect occurs in your product within the valid warranty period, you can raise the request through your Aikah account. Aikah warranty team shall contact you within 24 hours for claim validation and troubleshooting followed by pictures of the product from all angles along with Product part number/Serial number.
8. The customer shall ensure that the item is packed in its original box or wrapped safely to avoid any damage during transit. If the packaging is not done safely which leads to damage, Aikah will not be responsible for the same and the claimed item will be returned to the customer without servicing.

Warranty Providers:

1. The device’s warranty is provided by the manufacturer, or their authorized distributers and it is subjected to the warranty policies of the manufacturer.
2. Aikah provides its own warranty on some products to ensure the highest quality of service.

The warranty shall only apply to products purchased within the United Arab Emirates (the "Territory"). Replacement and repaired products or parts will only be shipped to addresses within the Territory, and refunds shall only be credited to accounts located within the Territory.

Note: Please always keep the item’s original box to claim warranty as per our policies.